Returns & Refunds
SJCAM WEBSTORE RETURN INSTRUCTIONS:
If you ordered your SJCAM directly from SJCamHD.com, and you are not satisfied with your purchase within 7 days of receipt, you can return it following the below procedure. Your account will be credited upon receipt of the returned SJCAM. The camera must be complete with accessories and in new condition.
To Request an RMA (Return Merchandise Authorization) number from SJCAM Support, contact us here. SJCAM will provide you with a RMA form. Package products along with a copy of the RMA form.
Write the RMA number on the outside of the box and send to the address provided by us in our RMA email. RMA items must be returned 20 days for the date the RMA was issued.
WARRANTY REPAIR & REPLACEMENT SERVICE INSTRUCTIONS:
SJCAM will provide replacements for cameras that have manufacturer’s defects. Buyer is responsible for shipping the SJCAM back to us.
Please try contacting our Customer Support team before sending your item back. SJCAM is usually able to resolve technical support issues quickly via email.
If our tech support team is unable to successfully troubleshoot your camera issue, we will issue you an RMA (Return Merchandise Authorization) number and email instructions.
Returns that are not applicable for warranty may have incur a repair service charge. Charges for non-physically damaged items generally $10-15 dollars; Physically damaged may have higher repair costs. Please contact SJCAM’s technical support team before returning any merchandise. Again, if you did not order from SJCamHD.com, there will be a charge irrespective of when you purchased from your SJCAM reseller; Please contact your reseller first.
SJCAM products mounts and accessories come with a one (1) year warranty from the purchase date. SJCAM’s sole obligation in the event of such defects during this period is to repair or replace the item with a comparable model at SJCAM’s sole discretion.
Physical damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. SJCAM assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of SJCAM products. SJCAM is not be liable for incidental or consequential damages resulting from the use of merchandise or any of its parts.
Because of possible user waterproof case resealing errors, SJCAM products are not warrantied against waterproof housing leakage or any resulting damage. Please review and follow the instructions carefully when sealing the waterproof housings.
Note: There is an extra back-door accessory included with SJCAMs which is used for recording audio while SJCAM is in housing; This back-door accessory is NOT waterproof.
Returns / replacements after 90 days of SJCAMs may be subject to shipping, repair or replacement costs and/or restocking fees.